Reference

Your Privacy and Data Handling at Sovowin

We only collect the account data needed to verify your bKash, Nagad or Rocket transaction and keep your login secure across the app and mobile browser.

Data We CollectCookie PracticesPayment Detail HandlingYour Data Rights
Sovowin Your Privacy and Data Handling at Sovowin
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Every account on Sovowin runs on a few practical rules: collect only what's needed, keep it tied to the payment method you actually use, and give you a clear way to ask questions or request changes. These practices sit underneath your everyday login and deposit flow, from the bKash confirmation screen to the session cookie that keeps your app and browser in sync.

Wallet Verification Data We only ask for the transaction reference and mobile number tied to your bKash, Nagad or Rocket account when confirming a deposit or withdrawal, nothing beyond what's needed to match the payment.
Cookie Use on Browser and App Session cookies keep you logged in as you move between mobile browser and app, remembering your language choice and device type without tracking activity outside your Sovowin account.
Account Security Practices Your login is tied to your registered mobile number and password, and we flag unusual sign-in activity so you can confirm it's really you accessing the account.
Retention and Data Requests We keep transaction and account records only as long as needed for support and payment-partner verification, and you can request a correction or copy through our support channels.
REACH OUR TEAM

Questions About Your Data or Account

Privacy questions rarely fit a template, so we've kept a few direct paths open for anyone who wants a straight answer about their account. Whether you're asking about a specific bKash transaction record or want to know what your login session stores, our support channels are built to give you a real, checkable response rather than a form letter.

Live Chat Support Message our support desk from inside your account when you want to know what data we hold on a specific bKash or Nagad transaction, or ask us to correct a detail on your profile.
Email Requests Send a written request through your registered email if you'd like a copy of your account data or want a payment record checked against your Rocket transaction history.
In-App Help Centre Open the help section from your mobile app menu to see what data Sovowin stores about your device, login sessions and linked wallet details.

Privacy Policy Questions We Get Often

Here are the questions that come up most when someone opens our privacy policy for the first time — from what we store to who can see it and how to ask us to change something.

We collect your contact details, mobile number linked to bKash, Nagad or Rocket, and login details needed to verify your identity and process transactions securely across your account.

We only share transaction references with your payment provider to confirm a deposit or withdrawal; we don't sell or trade your personal data to outside marketing parties.

Cookies remember your session, language and device type so you stay logged in when switching between mobile browser and app, without tracking your activity outside our platform.

Yes — send a request through your registered email or our in-app help centre, and our support team will confirm what account and transaction data we hold.

We retain account and transaction records only as long as needed for support, dispute resolution and payment-partner verification, consistent with requirements that apply in your region.

How the policy applies depends on your local law and eligible regions; some account features and data-retention rules can vary depending on where you're accessing Sovowin from.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.